Refund & Cancellation Policy

Vocalic uses a credit-based system for AI generations (lyrics, beats, vocal songs, and related features). Credits are consumed when you run a generation. The number of credits required per action depends on the feature and your plan, as shown on our pricing page and in your account.

• Free plan — one-time starter credits at sign-up; no recurring charge.
• Paid plans — monthly subscription credits that refresh each billing cycle according to your plan.
• Unused credits may not roll over between billing periods unless we state otherwise for your plan. Credits have no cash value and cannot be transferred or resold.

You may cancel a paid subscription at any time from your account billing settings or by contacting us. Cancellation stops future renewals; it does not delete your account or library content.

• After cancellation, you retain paid-plan access and any remaining subscription credits until the end of your current billing period.
• When the period ends, your account moves to the Free plan (or equivalent) unless you resubscribe.
• We do not provide partial-month refunds for unused time on a subscription after cancellation, except where required by applicable law.

If you cancel a paid subscription, unused monthly credits typically expire at the end of the billing period and do not convert to cash or carry forward to a later subscription, unless we explicitly state otherwise in writing for your plan.

One-time or promotional credits granted at sign-up or through campaigns may have separate expiry rules shown at the time they are issued.

If you believe you were charged in error or are entitled to a refund under consumer protection law, contact us within 14 days of the charge with your account email, transaction date, and a brief description of the issue.

Email vocalic.official@gmail.com with the subject line “Refund request.” We aim to respond within 5 business days and to complete approved refunds within 10 business days to your original payment method, depending on your bank or card issuer.

We generally do not offer refunds in the following situations:

• Credits or subscription time already used to generate content.
• Change of mind after substantial use of the service during the billing period, except where law requires otherwise.
• Violation of our Terms of Service resulting in suspension or termination.
• Failure to cancel before a renewal charge when renewal terms were disclosed at purchase.
• Third-party payment or bank delays outside our control after an approved refund is issued.

Nothing in this policy limits mandatory refund rights you may have under local consumer protection laws.

If you see an unexpected charge, contact us before initiating a chargeback so we can investigate. Fraudulent or abusive chargebacks may result in account suspension.

We may update this policy from time to time. The “Last updated” date at the top reflects the latest version. Material changes may be communicated by email or in-app notice. Continued use after changes constitutes acceptance.

Questions about refunds or cancellations? Email vocalic.official@gmail.com. For general terms, see our Terms of Service.